04 Aug

Managing Static and ESD in Call Centers

Managing Static and ESD in Call Centers

Thanks to movies and TV, no matter how old you are, you’ve probably seen the old switchboards – whether it’s on Agent Carter or reruns of the Andy Griffith Show – and computers  that barely fit inside a room – like in The Imitation Game or the TV show Manhattan.

Nowadays, of course, we carry the switchboard and the computer in a handy-dandy pocket device.

Likewise with emergency services. When we call 9-11, we expect a prompt response, and the person on the other end of the line assures us that police, fire, or ambulance are already in route as they continue to gather our information.

Computers help planes land, monitor traffic on the freeways, and even park your car for you.

But for all the advances in technology, there have been setbacks as well.

In the old days, phone and computer systems were built “solid-state.” Everything was confined within one unit and was protected from outside forces. Internally, they were defended from ElectroStatic Discharge (ESD) by microcircuit gate protectors.

Unfortunately, these gate protectors, while highly effective, tended to slow down the machines they were protecting – kind of like how some companies’ virus protection forces their machines to crawl.

As technology progressed, emergency services, military bases, and flight control centers started abandoning these more stringent preventative measures, in favor of speed.

The end result being, while these computers and call centers are protected in buildings made to withstand hurricanes, earthquakes and power outages, they can be disabled or even rendered completely useless by the tiniest static shock.

Which is why the proper ESD protection and protocols are so important in these mission critical locations.

Another factor to consider is that these facilities are typically open 24-hours a day and have hundreds of people pass through them on a regular basis. Some of them are trained and properly equipped with ESD shoes, heel grounders and even personal wrist straps, but certainly not all of them.

And when there’s a crisis and everyone needs to scramble to get the problem solved, the first thing to go is proper ESD procedures.

The answer is to make these facilities as static proof (or charge proof) as possible.

Like your skin (the largest organ in the human body), flooring is the largest and most vulnerable area for ESD buildup and discharge, if it’s not handled properly.

There are many options for ESD flooring, as we’ve discussed in prior posts, but in this instance, there are really only one option: carbon-fiber laced carpet.

The first thing you should know is that not all ESD carpet is created equal. Some companies promote and sell an ESD carpeting that is treated with a chemical to reduce static that disintegrates over time and must be reapplied.

Avoid these – you don’t want your static protection to be subject to a random timetable. Again, these facilities are always open. You’ll want to invest in a carpet whose static-prevention comes from the permanent physical composition of the materials.

For the same reason, you’ll want to invest in an ESD carpeting that is certified by ANSI/ESDA standards and reduces static regardless of the humidity levels or footwear worn by the personnel.

As an added bonus look for ESD carpet that is low maintenance, crush resistant, able to handle heavy foot traffic and comes with a lifetime warranty.

Contact us today for more information or to talk about your ESD flooring options.  We would love to be your full service, seamless ESD solution provider.

21 Jul

Can New Flooring Be Installed Over Old?

Can New Flooring be installed over Old Flooring?

Whether your company has just invested in a new to them facility or is upgrading their current locations due to time or elevated ANSI/ESD standards, one of the largest expenses they will face is replacing the existing flooring.

Based on the existing installation, this can be a very time consuming task – days to strip off the old flooring, etch or acid burn off any leftover adhesive residue.  Plus the very real possibility of damaging the concrete itself or a pre-existing moisture barrier.

Which leads to a popular question from facility and production managers – can new ESD flooring be installed over existing flooring?

And depending on who you talk to, the answer is: Yes. No. And, of course, Maybe.

Yes.

If an existing floor is well-bonded, ANSI/ESD 20.20 compliant and in reasonably good condition, theoretically, the answer is yes.

Certain flooring options pose a lower risk and are considerably easier to install over an older floor. Vinyl, for example, generally can be installed over top existing vinyl. Generally.

Problems arise when the old floor has become hard and stiff.  It may be harder to install over it, and if the initial bond doesn’t take, vinyl is unforgiving and may delaminate – requiring a complete stripping and reinstallation that is likely to cost more than the initial money saved, not to mention the time lost during the removal and reinstallation.

An additional choice to consider is installing carpet tiles over old vinyl. Carpet has become a popular choice to install over existing floors because the irregularities of the surface below the carpeting are virtually hidden behind its barely reflective surface.

Another option is Zero Stat Crete – a state of the art water-based epoxy coating – which can, after proper testing, be applied over an area that has had the previous vinyl or carpeting tile removed – often without needing to strip off any leftover adhesive.

No.

Some experts caution that you should NEVER install a new floor covering over an old one. Along with the warnings above, the old flooring might hide structural defects, might not be properly bonded or might result in a plasticizer contamination of the new flooring, which could radically affect the quality and effectiveness of its ESD prevention.

Also, by not removing the old flooring, moisture concerns that need to be addressed may not be discovered.

Additionally, depending on the age of the old flooring, it might have been made with asbestos, a manufacturing material that causes severe respiratory problems and may lead to death.

Maybe.

Experts say that almost any floor can be installed over an old floor as long as the old floor is in good condition and well-bonded to the sub floor. BUT…

There are just too many variables to accurately consider or discuss every flooring replacement or recovering option in a single posting.

Even if your scenario is similar one of the ones we’ve elucidated above, there may be additional factors in your specific facility that are not taken into account in our hypothetical illustrations.

Which is why we always recommend speaking to a qualified flooring professional before making any final decisions. There is not usually a financial cost associated with their consultation and/or site visit, but the preventative savings far outweigh any nominal up front cost.

For a free consultation – or any other questions you may have, please contact us.  We would love to be your full service, seamless ESD solution provider!

07 Jul

Is Bare Concrete Really the Best “Anti-Static” Flooring?

Is Concrete Really Anti-Static?

There used to be an old wives’ tale that standing on bare concrete for too long caused varicose and spider veins.  In the 60’s, that idea was largely supplanted by the hippie movement that believed standing shoeless on bare concrete allowed the body to become more grounded.

Unfortunately, it seems that the once-held hippie belief has permeated into the world of electrostatic discharge (ESD) prevention.  But nothing could be further from the truth. Because while bare, unsealed concrete floors that are allowed to ‘breathe’ have anti-static tendencies, they are definitely NOT grounded.

Nothing to Cling To

While the lower expense of a bare concrete floor makes it appear like a desirable remedy, there are several reasons it is not classified as a true ESD flooring solution.

First there’s that word – tendencies. Bare concrete floors tend to be anti-static, but they are not reliably so. That’s because anti-static characteristics are not inherent in concrete like they are in a carbon-filled material or a poured ESD epoxy.

To further complicate the issue, the measure of how anti-static concrete is, is dependent on many variables – the most significant of which is its permeability to moisture. If you’ve explored our website at all, that should immediately raise a red flag.  In an earlier post, we talked about why moisture is the #1 enemy to your ESD flooring.

A Shift in Standards

If that doesn’t scare you away, we discussed in this post about how anti-static is not an adequate measure for ESD flooring. To summarize, the term “anti-static” refers to a material that resists generating a charge. And bare, sealed concrete does do that – most of the time. But over the past 30 years or so, ANSI and the ESD Association made the effort to remove the term from their professional industry standards because it was so overused and misunderstood.

Those standards are discussed in this post.

And for good measure, we discuss in another post the dangers of cutting corners to save money when building your ESD Protection Area (EPA). Some up front expenses are definitely worth the long-term benefits.

Fully Charged

So, let’s assume that the concrete floor you’ve just installed is as anti-static as it can get. You can walk across it to any other part of the room and there will be no static buildup, aka triboelectric effect.

But what happens when the CEO comes down to inspect the area, and as he’s walked from his office to the EPA area, he’s built up a static charge. It’s on his body, on his clothes; we know that even the slightest movement in a conductive area builds a charge that can damage sensitive electronics.

When he hits that concrete floor, the charge doesn’t just disappear. It stays with him. Because while concrete has the tendency to avoid building up a static charge, it does nothing to dissipate an existing charge. And this is the biggest problem with the use of concrete as an ESD floor. It cannot act as a ground.

The CEO touches a circuit board, it gets the electrostatic discharge, ruining it – and he blames you. And then you have to install a true ESD floor anyways. Why not just do it right the first time?

We would love to be your full service, seamless ESD solution provider.  Contact us today for more information.

15 Jun

Conductive, Dissipative, or Anti-Static Flooring?

Conductive, Dissipative, or Anti-Static Flooring

You’re hard at work at your latest assignment. Your boss wants you to put together a complete plan for creating a large-scale electrostatic protection area (EPA) for a client who will be assembling various sensitive electronics and they want to avoid any risk of losing their investment due to electrostatic discharge (ESD).

You’ve selected the grounding cables, the workstations, the custom cut matting, containers and furniture, all designed to minimize or eliminate the slightest chance of ESD damage. But a curious thing happens when you research the proper flooring.

A simple Internet search for ESD flooring yields numerous options, more than you expect and you start to notice they all fall under 3 categories.  In an instant, you’re faced with a decision, just like the game show, “Let’s Make a Deal.”

Suddenly, Monty Hall (or Wayne Brady, the current host!) is staring at you, asking do you want to choose door number one, number two, or number three: conductive, dissipative, or anti-static? The clock is ticking… How do you decide?

Door #1

For starters, let’s eliminate one of your options. Much like the ‘ZONKS’ of the game show, ‘anti-static’ is a worthless term in your ESD vocabulary.  By strict definition, anti-static refers to a material that resists generating a charge.  At one time it did designate a level of resistance, but was so overused and misunderstood, the term was removed from the ANSI/ESD standards.

So likewise, eliminate the term ‘anti-static’ from your discussion.

Deciding between the other two doors requires a closer look at the specific needs of the area for which the flooring is intended.

We’ve talked in another article about Ohms (Ω) and how they are the unit of measurement for resistance to electrical current.

Door #2

Because of the size and scope of most areas where it is necessary, the most common form of ESD flooring is referred to as ‘Static Conductive.’ Conductive flooring is at the low end of the electrical resistance scale.

Conductive carpeting may even be laced with carbon lines or metallic yarn fibers to encourage the flow of electricity. Because of the low electrical resistance, electrons flow easily across and through the surface, and can be grounded safely and quickly. This carpeting or vinyl tile is laid down with a conductive adhesive and grounded through the use of conductive tape or copper strips that run to a common ground.

This type of flooring is also generally a little more cost-effective than a dissipative solution.

Door #3

On the higher end of the resistance scale falls ‘Static Dissipative’ flooring. The higher resistance of these materials keeps the electrical charge more under control as it slowly flows over the surface and into a ground. Dissipative flooring is much more common in shared office environments where everyday shoes are more common, as opposed to a location where every element, from furniture to footwear, is controlled.

In our example above, the client will be assembling sensitive electronics like circuit boards and such in a large-scale environment. In this instance, a vinyl tile, or a poured epoxy flooring with conductive properties would most likely be the best option.

In an office setting where a company has their own IT department that fixes and assembles computers within the same facility, a dissipative, static resilient tiled floor would be a better fit.

But the fact is, these are very simplified examples of the myriad of variables that you can encounter when selecting the proper ESD controlled flooring. Your best option is to talk to an expert.

We’d love to be the experts you can count on for your full service, seamless ESD solutions. For more information or advice on your specific ESD flooring needs – or any other ESD questions, contact us today.

27 Apr

Why Moisture is the #1 Enemy to Your ESD Flooring

#1 Enemy of ESD Flooring

It’s hard to walk down a sidewalk these days without seeing a crack in the pavement. Some of these have obvious reasons, like strong tree roots pushing them up, while others seem to appear out of nowhere.

When concrete is initially poured on a flat surface, to create a floor or sidewalk, it is left for a day or more, depending on the location, to cure. Curing is the process by which the concrete is protected from evaporation until it hardens.

The wetter and cooler concrete is while it’s curing, the stronger and less permeable it is.

I know what you’re thinking… Wait. Why does this matter to ESD flooring? The short answer is more than you know.

A Concrete Problem

Because of the unique nature of the concrete curing, moisture is captured within the concrete. Again, this helps the concrete stay stronger and last longer. But it has an unfortunate side effect.

You see, concrete cracks when the moisture inside it evaporates faster than it can draw replacement moisture from the ground under it.

You may have noticed that a bare concrete floor is unusually cooler than its surroundings.  There’s even the old wives tale about walking on bare concrete causing arthritis flare-ups.

But concrete doesn’t just capture moisture during curing. After hardening, it also transmits the moisture and the temperature of the ground below it.

All of this leads to the number one reason electrostatic discharge (ESD) preventative flooring fails: moisture permeation.

Flooring Failure

When too much moisture moves through the concrete, it results in a high alkalinity in the concrete.  The higher pH levels react to the bonding agent, causing the adhesive in many instances to fail. And if that failure isn’t discovered, could even lead to mold between the concrete and the flooring.

A properly constructed system built recently should include a vapor barrier – a plastic shield that lessens the moisture transference of the concrete flooring. But older buildings may not include this and preventative measures should be taken.

The best and most economical solution is to install resilient flooring to the concrete base before laying down the adhesive backed ESD flooring. Resilient flooring is an organic floor surfacing material in sheet or tile form: rubbervinyl, cork, or linoleum are all viable options.

You can also apply a resin-based moisture barrier coating before laying down your ESD flooring tiles.

A more efficient method is to simply pour a static conductive water-based epoxy floor covering. This eliminates the need for an additional layer of ESD flooring as the epoxy itself provides the protection.

What you can’t do is nothing. Moisture-related floor covering failures are responsible for over $1 billion annually in damages.

Contact us today for more information; we would love to be your full service, seamless ESD solution provider.

20 Apr

How Do You Care for Your ESD Floor?

How to Care for Your ESD Floors

So you’ve finally got your brand spanking new Electrostatic Discharge (ESD) preventative flooring installed. It looks great, it works great. But how do you keep it that way?

You’re smart enough to know that just like this is a specialized floor, it requires specialized care. Not just any cleaning products will work. You certainly don’t want to void the warranty, or even worse, compromise the ESD properties of the floor. That could drastically escalate costs – replacement of the damaged electronics, replacing the floor itself – having to apologize to your clients and replace the electronics they trusted you to provide.

You can’t find anything in the installation instructions. You hear the boss’ voice around the corner, you know he’s going to ask these questions. You don’t have the answers. You look down and you’re not wearing any pants!

Well, we can’t do anything about your pants, but we do have some answers to avoid that other nightmarish scenario.

For starters, take a break – for the first 5 days following a new installation, don’t wash or machine scrub the floor. This allows the adhesive to properly bond with the concrete base, as well as to prevent excess moisture – the #1 enemy of ESD flooring – to interfere with the adhesive.

The First Steps

Once the first week has passed, do an initial maintenance cleanup. Sweep or dust mop the surface to clear it of all sand, grit, debris, or dirt. Then mix a neutral pH detergent with a small bit of water in a mop bucket.

Dip the mop in the solution and fully wring it out. It is important to ONLY use a damp mop. Do not flood the floor with cleaning solution. Use as little liquid as possible to clean the surface.

If needed, scrub the floor using a rotary scrubber with scrubbing pad or automatic scrubber with scrubbing pads. Again, using as little water as possible!

Use the wrung out mop or a wet vac to wipe up any excess cleaning solution. Carefully rinse the surface with cool, clear water, but not too much, and again vacuum or damp mop up the water and let it dry.

Never use standard floor wax or standard floor finish!  Doing so will destroy the floor’s ability to prevent ESD. A high gloss appearance can be achieved with a high speed buffing machine with an untreated polishing pad.

Daily Care & Cleaning – Two Options

For your day to day cleaning and upkeep, there are two standard approaches for ESD flooring. Both are viable, but for obvious reasons, we prefer the first method.

Safety First!

Always be aware that a wet floor is more slippery, and therefore more dangerous to personnel. Try to coordinate cleaning of the floor to the end of the workday when fewer people are around, put up appropriate signs, and always exercise caution to prevent workplace injuries.

The first step in either case is to sweep or dust/dry mop the surface.

Dry Maintenance Method (Option 1)

By limiting the amount of liquid your floor is exposed to, you stand they best chance of avoiding the #1 enemy of ESD flooring – moisture. The Dry Maintenance Method is a simple, single step process.

Spray clean or burnish floor using a 1200 – 1500 rpm rotary buffing machine with appropriate pads (usually white) and a spray buff solution containing water, alcohol and a pH neutral detergent.

If heavy cleaning is necessary use a more concentrated pH neutral detergent and a brown pad.

Wet Maintenance Method (Option 2)

Similar to our initial cleanup procedures following installation, the wet maintenance method uses a damp mop and a cleaning solution that includes a neutral pH detergent.

If the floor is exposed to grease or oil, a pH neutral, citrus-based degreasing detergent may be used.

Scrub with rotary scrubber with scrubbing pad or automatic scrubber with scrubbing pads. Again, do not flood the floor with solution, water or any liquid.

Wipe up the solution with a damp mop or wet vac.

Carefully rinse with clean cool water, wipe it up, then let the floor dry (generally overnight).

Two final notes:

Several times we’ve mentioned using a pH neutral detergent. While there are many options, we highly recommend the industry standard – ZeroStat products. They can be purchased through our site or any reputable supplier of ESD preventative products.

Earlier, we recommended not using a standard floor wax. While there are professional ESD waxes available from ZeroStat that maintain the ESD preventative properties of your flooring, even those waxes generally cut five to ten tears off the life of your ESD floor and should be used with caution.

We would love to be your full service, seamless ESD solution provider.  Contact us today for more information.

18 Jun

We don't need no stinking wrist straps, do we?

Q: I have read the White Paper 1: A Case for Lowering Component Level HBM/MM ESD Specifications and Requirements and found the ESD Control Programs and Resulting Data (Chapter 1, Page 20-23) particularly interesting.

Assuming a production environment with ESD flooring, footwear (and clothing), by the time a person walks to a workstation and sits down, the voltage of this persons should not exceed 500V (or even 100V as seen in Figure 3). That would mean even a seated operator in this case would not need to wear wrist strap, that theory would be correct right? After sitting down and this person sits on a stool (feet off the floor) with resistance to floor < 1.0x10exp9ohms, any HBM risk would be further reduced wouldn’t it?

A: Hello ****.  Nice try.  Even if you have an ESD flooring system and even if you have ESD footwear and even if you have an ESD task chair with ESD casters or an ordinary task chair with an ESD chair cover (very effective as well), ESD smock on… you STILL have to wear the wrist strap when seated at an ESD workstation.

The only time, per ANSI/ESD S20.20-2007 page 4, 8.2 Personnel Grounding, that personnel in the EPA (ESD Protected Area) should be without a wrist strap is when doing standing or walking about operations, and then two conditions must be met;
·         “When the total resistance of the system (from the person, through the footwear and flooring to the grounding / Equipotential bonding system) is less than 3.5E7 Ω…”
·         “When the total resistance of the system (from the person, through the footwear and flooring to the grounding / Equipotential bonding system) is greater than 3.5E7 Ω and less than 1.0E9 Ω and the BVG is less than 100 v per 97.2…”

This is what is said about seated personnel:

“When personnel are seated at ESD protective workstations, they shall be connected to the grounding / Equipotential bonding system via a wrist strap system.”

Hope this helps.   I guess you could say redundancy is good in the realm of ESD.  It’s the weak link in the chain that will cause an ESD event.  If someone lifts their ESD footwear from the ESD flooring system while seated, they can tribocharge to above 100 volts.  It takes only 0.3 seconds of charge time to exceed 20.20 requirements.  If personnel is seated and getting up to go to break, it seems best to stand up, remove the wrist strap from the wrist, carefully set it down and walk away from the ESD workstation.  Worst case is to take the wrist strap off while still seated, set it down, put your hand on the ESD workstation and near ESDS devices, then stand up out of the task chair before leaving the work station.  Under proper conditions and with good bench mats, clean ESD floors, ESD task chairs, etc. in place, no ESD event.  The problem with ESD events is that we cannot see, hear, feel them.

The only alternative to not wearing a wrist strap while seated may be the used of a smock with a grounding coil cord attached to it.  You can see the footnotes on the 20.20 document at the bottom of page 4 for further details.

 We adhere to and meet or exceed requirements put forth in ANSI/ESD S20.20-2007 or IEC 61340-5-1, which assumes a target HBM of 100 volts and less.

05 May

Why 3.5E7 Ohms limit for flooring/footwear?

Q: Does anybody know the reason behind the upper limit resistance (3,5×10E7Ohms)of a grounding system (personnel+conductive shoes+conductive flooring)? Why not 1×10E8Ohms?
We have tried many waxes and all of them either give an overall reading for the system that is barely, when it is, within the limits above (IEC 61340-5-1 Table 1 – Note 2.

A: That reading is for ANSI/ESD STM97.1-2006 Floor Materials and Footwear- Resistance Measurement in Combination with a person.

So make sure you’re measuring a clean spot on the floor, someone wearing good clean heel grounders, sole grounders, or static dissipative shoes with one probe from a megger in the palm of their hand to earth or machine ground and the voltage on the meter set for 100 volts, as the resistance is greater than 1.0E6 ohms. Now if they fail this test and are less than 1.0E9 ohms, then they pass if they generate less than 100 volts as per ANSI/ESD STM97.2-2006 Floor Materials and Footwear- Voltage Measurement in Combination with a person.

Sorry so long for the response time.

Q2: Many thanks for you help.
What you are actually saying, if I understand it correctly, is that “if the combined resistance of an operator wearing whatever shoes over a a conductive flooring is greater than 1 x 3,5E7Ohms he will generate more than 100 Volts” and
currently in many electronic plants static generation above 100 Volts is not tolerated.

A2: No, that’s not what I’m saying.  I’m saying, as per ANSI/ESD S20.20-2007, that if you fail the < 3.5E7 ohms test, you may pass the less than 100 volts test and still be compliant to 20.20
 
Look on table 2 of page 4 of 20.20 and you’ll see what I mean.
 
Let me know if that helps.

 

ADD: I guess what needs to be understood with 20.20-2007 is that the < 100 volts and the < 1.0E9 Ohms still stands as well.  But if you’re testing per 97.1 and you get >3.5E7 ohms, then you can still pass 20.20-2007 if you have < 1.0E9 ohms per 97.1 AND < 100 volts per 97.2.

If you go to the table 2 chart on page 4 of 20.20-2007, it makes more sense.

26 Jan

What is the importance of using ESD Footwear on ESD Floor?

Q. What is the importance of having the personnel within an EPA to wear ESD footwear on an ESD Flooring system?

A. Thanks for the inquiry. It was good speaking with you earlier. You had stated that you had concerns about the grounding of your flooring system and my first question to you was about the use of ESD footwear. I believe that you had stated that not everyone was using esd footwear.

You pose a situation here that needs to be addressed as a top priority at all levels of ESD Awareness for every client that we come into contact with. I don’t mean to over-simplify this but I am seeing a common trend in the ESD industry; your ESD system is only as strong as the weakest link in the chain. Another way to say this is; If you buy a Plasma TV, it needs to come with a power cord and you need to plug that in. Read More